Customs(Zollprozesse) Operations Manager (f/m/x)
Join our hands-on customs operations team where collaboration truly matters. While customs is often paperwork-heavy, we take a technology-first approach by automating processes and building smarter solutions for cross-border trade.
In this role, you will work as an individual contributor within our customs operations team, playing a key role in ensuring compliant, scalable, and customer-focused customs processes. You will work across both import and export, will gain a holistic view and the chance to make a real impact every day.
📍 This role is based in Berlin.
Your main responsibilities:
- Owning our customs processes, ensuring everyday operations for our customers within the EU, UK, Norway, and Switzerland.
- Using our customs platform and automation tools to classify products and determine duties & taxes.
- Steering and interacting with external stakeholders, including freight forwarders, hubs, warehouses, and customs brokers, while acting as a contact for customs authorities to ensure operational excellence.
- Partnering with our customers on customs-related topics to enable their business.
- Developing and implementing processes, systems, and guidelines tailored to the needs of e-commerce merchants to ensure operational excellence and full compliance.
This is what you need to succeed:
- +3 years of experience in customs operations or customs process management.
- Solid knowledge of export and import regulations.
- A passion for developing innovative customs solutions that create real business value.
- Excellent communication and interpersonal skills.
- Professional proficiency in German (C1 or higher) and English.
What we offer:
Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.
Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.
Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.
Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.
Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.
If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV.
We look forward to hearing from you!