ServiceNow Developer (m/f/d) - CSM & ITSM

Your Role

In this role, you will play a key part in shaping and advancing BEUMER Group’s ServiceNow platform landscape. As part of a global, cross‑functional environment, you will help evolve governance structures, processes, and technical standards while supporting the platform’s long‑term maturity and adoption across the organization.

Your Responsibilities

• Design, implement, and enhance ServiceNow CSM and ITSM solutions across core modules
• Develop flows, scripts, UI policies, IntegrationHub spokes, and upgrade‑safe customizations
• Build and manage integrations with external providers, including SLAs, OLAs, contracts, and vendor coordination
• Establish and maintain governance for release cycles, data models, error handling, and security boundaries
• Apply security best practices and maintain documentation for compliance and audit purposes
• Collaborate closely with business stakeholders to refine requirements and continuously improve the platform
• Support platform adoption through demos, knowledge articles, training sessions, and performance analytics

Your Profile

• A degree in Computer Science, Information Systems, or a comparable field
• Several years of hands‑on experience developing ServiceNow solutions, particularly in ITSM and ideally also CSM
• Clear and structured communication skills for working with both technical and non‑technical stakeholders
• ServiceNow certifications such as CSA, CIS‑ITSM, or CIS‑CSM are a strong advantage
• A self‑organized, analytical, and goal‑oriented working style in global virtual teams
• Curiosity and motivation to continuously learn in a fast‑changing technology environment
• Strong English skills; German language skills are beneficial for collaboration in an international context

What Makes This Role Special

• A key role in shaping a growing and evolving ServiceNow platform landscape
• Close collaboration with international stakeholders and diverse business areas
• High level of responsibility with room to influence standards, governance, and best practices
• A culture that values trust, knowledge sharing, and continuous development

About BEUMER Group

Conveying, loading, palletizing, packing, sorting and distributing – BEUMER Group develops and produces technically leading intralogistics systems for the global market. Our employees are characterized by excellent know‑how and a strong will to consistently develop themselves further. We do our utmost to promote this claim: within the framework of a family‑like cooperation characterized by high mutual esteem and a culture of trust that creates stability and security. Our common goal: to implement outstanding and innovative projects worldwide.

We look forward to receiving your application! Please include your salary expectations (gross annual salary) and your notice period or earliest possible starting date.