Solution Expert- Marketing platform (m/f/d)

Your Responsibilities:  

• Understand the capabilities and limitations of the specific solution or platform; 
• Responsible for functional design within the defined solution scope; 
• Jointly with the team and depending on system complexity, configure, customize, and optimize solutions according to business and technical requirements and platform architecture guidance; 
• Recommend best practices and design patterns within the respective squad or platform; 
• Act as the bridge between business needs and technical execution by interpreting business processes and embedding them into platform configurations and solution design, together with the development teams; 
• Validate that the implemented solution aligns with business processes, compliance requirements, and governance standards; 
• Assist in implementation, integration, and testing of the solution; 
• Provide training and guidance to users or technical teams; 
• Stay up-to-date with latest product updates, releases, and features. In the case of external solutions, this is subject to the condition that employees are given access to relevant information and training; 
• Advise on solution roadmap and upgrade paths; 
• Help optimize performance, scalability, and reliability of the deployed solution via continuous improvements; 
• Coordinate across squads, is SPOC for countries and leads harmonization of solution 
• Support with problem analysis; 
• Provides consultancy on solution for overarching projects and initiatives. 

Required key competencies and qualifications: 

• Proven expertise and relevant work experience as application or solution expert in a tech setup (multinational or startup); 
• Experience in using Adobe Journey Optimizer (part of Adobe Experience Platform) or expertise around digital campaign execution in following messaging channels: RCS, WhatsApp, Viber, Email, Push2app;
• Good analytical skills - you know how to ask the right questions and how to summarize everything in one picture; 
• Having the ability to turn complex concepts into simple language and vice versa; 
• Experience in managing stakeholders relations, preparing and conducting presentations and briefing your teams (Dev, Support, QA); 
• Being able to manage and facilitate communication in a challenging, complex and international work environment; 
• Mastering strategic business process modeling, traceability, linking of dependent tasks, and quality management techniques; 
• Very good fluency in English (written and verbal). 

What we offer at METRO.digital? 

• At METRO.digital, you'll work in a dynamic, multicultural environment where self-organizing teams collaborate in an agile setup. We foster strong teamwork, knowledge sharing, and continuous learning to help you thrive and make an impact. 
• People development: when you grow so do we! We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation... it´s time to upskill your career.
• Support with individual solutions: we are people-caring! We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here. 

Let´s connect soon. Apply for the role now!   

Position grade within our career framework: Solution Expert (Md5).