Team Lead Customer Service & Experience (m/f/x)

Your Role

As Team Lead Customer Service, you will drive the scaling of our customer service and shape how we define Customer Experience (CX) at FINN. You will lead, coach, and inspire a high-performing team of 5 to 10 agents, balancing data-driven steering and operational excellence with strategic process improvements. Collaborating closely with Product, Tech, and the Head of Customer Service, you will proactively build scalable processes to ensure our service quality remains exceptional during our rapid hyper-growth phase.