Working Student – Customer Experience & Process Excellence (m/f/d)

Start Date: 01.05.2026

Duration:  24 months 

Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible

Workplace: Office in Düsseldorf

What you can expect:

As a working student, you will support our team across two key, interconnected pillars:

1. 1. Customer Journey Management

• Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth."
• Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops.
• Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand.

2. Process Excellence

• Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization.
• Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets.
• Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.

You are the perfect fit if:

• Educational Background: Currently enrolled (min. 2nd year) in Business Administration, Management, Service Design, Marketing, or a related field.
• The "Standardization" Mindset: You have a passion for structure and a keen eye for how to make complex processes simple, clear, and scalable.
• Data & Empathy: You are comfortable working with both qualitative and quantitative data, proving high empathy for customer needs.
• Toolkit Proficiency: You are a confident user of digital collaboration and ideation tools (e.g., Miro, Mural, or Lucidchart).
• Organized & Detail-Oriented: You enjoy the "craft" of documentation and taking complex information and organizing it into clear, standardized visual maps.
• Language & Communication: You are fluent in English and have the confidence to communicate ideas clearly in an international environment.

Nice to have:

• Market Affinity: You are a "foodie" with a genuine affinity for gastronomy and the hospitality market.

• Work-life balance: Flexible working hours -  up to 20 working hours/week - with the option of mobile working in agreement with your line manager, prorated holidays earned based on your contract and working time.
• Mentoring for the duration of your contract (max. 2 years).
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program. 
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, discounts in our wholesale store, and many campus events.