Onsite Support-Technician (m/w/d) - 1383

We are seeking an experienced **Onsite Support Technician** (m/f/d) in Frankfurt am Main for an international, long-term IT service project. You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support. ## Tasks * Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services * First- and second-level support for users regarding Windows Client, MS Office, and standard software * Remote support for users and technicians * Endpoint and Mobile Device Management (MDM) * Staging and image loading, as well as managed deployments * Conference room and meeting room support (audio/video equipment, connections, etc.) * Asset clearing and documentation in the asset management system * Coordination of hardware repairs with external service providers * Warehousing & logistics for shipping and remote locations ## Requirements * Experience as an on-site technician or in hardware and software support * Strong skills in troubleshooting Windows client environments (on-premises) * Basic knowledge of infrastructure topics (e.g., networks, cabling, patching) * Strong service orientation, ability to work in a team, and a proactive approach * Excellent written and spoken English skills (C1); German skills are a plus * Willingness to work shifts and be on call * Valid work permit/visa for Germany * ITIL certification is a plus