Operational Excellence Specialist EMEA (f/m/d)
What You Can Expect:
Project Management & Oversight
Maintain a structured overview of all ongoing and planned OET projects across EMEA.
Independently manage selected projects from initiation to completion.
Coordinate sub-projects and ensure alignment with strategic goals.
Training & Enablement
Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
Support onboarding and upskilling of team members on digital tools and processes.
Develop “Train the Trainer” concepts and training materials.
Stakeholder Engagement
Organize and lead workshops with internal and external stakeholders.
Prepare and present project updates and strategic presentations for executive audiences.
Manage stakeholder relationships for specific projects, including C-Level and operational users.
Team Support & Leadership
Provide organizational support to team members.
Act as a contact point for the team in the absence of the Head of OET EMEA.
Process Improvement & Demand Management
Capture and document process improvement demands.
Create and manage tickets in Jira and align with regional OET teams and domain owners.
Coordinate with other regional OET teams to ensure consistency.
Application Rollouts & Testing
Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
Conduct GAP analyses, gather country feedback, and define operational blueprints.
Organize release note management and coordinate testing with country OETs.
Provide partial testing support for general topics.
Operational KPI Monitoring & Analysis
Set up and maintain and analyse dashboards for operational KPIs.
Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).
Support Management
Provide 2nd level support.
Track support reporting and aim to reduce 2nd level workload.
What You Bring:
Required Skills & Competencies
Strong organizational skills with a structured and proactive working style.
Excellent verbal and written communication skills.
Confident public speaking and facilitation abilities.
Professional proficiency in business English.
High-level presentation skills.
Additional Requirements
Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
Readiness to travel within the EMEA region for workshops, trainings, and project coordination.
Tools & Systems
Microsoft Office Suite: Word, Excel, PowerPoint
Project & Collaboration Tools: Jira
Internal Systems: ROCS (basic functionality to be learned)